Terms & Conditions

KirayaGo

“Kirayago Logistics Private Limited” (hereinafter referred to as “Kirayago”) is a company which is, inter alia, engaged in the business of transportation of goods by road and transportation services.

General Terms and Conditions

  1. Consignments entrusted to Kirayago Logistics Private Limited (“Kirayago”) by you (hereinafter referred to as Consignor/Sender/Customer as the case may be) for the purposes of availing transportation services shall be on agreed terms and conditions as specified below.
  2. It is hereby clarified that Consignor/Sender/Customer shall mean, without limitation, any individual, proprietary concern, company, firm, association, organization etc. availing Kirayago’s services. For the purpose of these terms and conditions, any Consignor/Sender/Customer availing Kirayago’s enterprise logistics services and specifically registered with Kirayago for the same shall be referred to as an Enterprise Customer.
  3. The Consignor/Sender/Customer acknowledges that, by using the Kirayago mobile application (“Application”) and services, they have read and understood these Terms and Conditions and agree to be bound by them. If the Consignor/Sender/Customer does not agree, they should discontinue use of Kirayago services.
  4. These Terms and Conditions apply to services provided by Kirayago including:
    • 4.1 Transportation of Goods by Road
    • 4.2 Packers and Movers (if applicable)
  5. The Consignor/Sender/Customer shall also be subject to service-specific terms depending on services availed.
  6. Kirayago operates as a Transport Service Provider and may use:
    • Owned vehicles
    • Attached fleet under operational control
    Kirayago shall remain responsible for execution of transportation services.
  7. Kirayago may introduce additional services from time to time, governed by separate terms. Additionally, Kirayago and/or its affiliates reserve the right to modify, cancel, or discontinue any service(s), at its sole discretion, without any prior notice.
  8. The Consignor/Sender/Customer warrants that all consignments:
    • Are owned by them or legally authorized
    • Are lawful for transportation
    The Customer agrees to indemnify Kirayago against any claims arising from lack of authority.

Kirayago may amend these Terms and Conditions at its discretion. Continued use implies acceptance of updated terms.

All services are subject to applicable taxes, duties, and statutory charges.

Grievance Officer / Nodal Officer

Name: Mr Pranav Rathi
Address: Jodhpur, Rajasthan, India
Email: support@kirayago.com
Phone: 9799954119
Working Hours: Monday to Saturday (9:00 AM to 6:00 PM)

Governing Law and Dispute Resolution

These Terms shall be governed by the laws of India. Courts at Jodhpur, Rajasthan shall have exclusive jurisdiction.

Any disputes shall first be attempted to be resolved amicably within 30 days, failing which may be referred to mediation/arbitration as per applicable laws.

Claims (Applicable to Goods Transport)

  • 12. Any claim must be made in writing within 24 hours from delivery.
  • 13. For damaged goods, Customer must provide:
    • Photos
    • Description
  • 14. Identity verification of claimant is mandatory. Kirayago may ask for relevant information to validate the identity of the claimant in Such cases. In case the identity of the claimant cannot be validated by Kirayago, the refund request will not be processed.
  • 15. Kirayago liability shall be limited to:
    • 10 times freight OR value of goods (whichever is lower)
  • 16. Insurance:
    • Mandatory above:
    • 5,000 (3W/4W)
  • 17. Kirayago may engage third-party vendors but remains responsible for service execution.
  • 18. No guaranteed delivery time. Delays due to external factors are not Kirayago’s liability.
  • 19. Customer must provide accurate goods details at booking including nature of goods, quantity, volume, specifications etc.

Liability Conditions

  • 20. Mis-declaration: Customer bears full liability including third-party damages.
  • 21. Kirayago shall have zero liability for mis-declared goods.
  • 22. Under no circumstances will Kirayago or any of its directors, officers, employees, agents or contractors be liable to the Consignor/Customer or consignee for any indirect, incidental, consequential, special or exemplary losses or damages for insufficient provision of services, for any reason whatsoever.
  • 23. No liability for indirect losses:
    • Loss of profit
    • Business interruption
  • 23. Refund timeline: 7-10 working days upon submission of complete documents pertaining to the dispute by the Consignor/Customer, except where such refund cannot be processed due to reasons not attributable to Kirayago.

Freight & Invoicing

  • 24. Freight:
    • Displayed at booking (indicative)
    • Final amount may vary based on:
      • Distance
      • Time
      • Waiting
  • Invoice will be issued upon completion.
  • GST:
    • Applicable under Reverse Charge Mechanism (RCM)
    • Customer responsible for GST compliance

Any other taxes, duties, levies or statutory charges applicable under law, whether existing or arising in the future in relation to the Services, shall be solely borne and discharged by the consignor/consignee.

Duties and Taxes

25. Kirayago operates as a Goods Transport Agency (GTA) under GST. Customer is responsible for:

  • GST payment
  • E-way bill generation
  • Compliance with laws

Mis-declaration → Customer liable for penalties.

Lien & Payment Security

26. Kirayago has right to:

  • Hold goods until payment is cleared
  • Charge demurrage for delays. In case the transportation of goods is not completed within 48 (forty eight) hours from the date of tendering the consignment for transportation, then demurrage / warehouse charges at such other rates as may be fixed by Kirayago from time to time shall apply.

If goods unclaimed beyond 7 days:

  • Kirayago may dispose/sell goods to recover dues

Blocking of Access

27. Kirayago may suspend services for:

  • Fraud
  • Policy violation
  • Misuse of services
  • Security risks

Kirayago may restore the Consignor’s/Customer’s access at its sole discretion.

Payments

28. Cash/Online:

  • Must be paid at completion
  • Non-payment → legal action possible

Cancellation

29. Cancellation after vehicle allocation → charges applicable

Transportation of Goods by Road – Terms

  1. Services include 3W, 4W, 6W vehicles.
  2. Consignors should adhere to following packaging instructions when availing Goods Transport by Road services:
    • 2.1. Cover the goods completely, securing the ends with tape.
    • 2.2. For fragile items, cover the same in bubble wrap ensuring corners and edges are well protected.
    • 2.3. Use stretch wrap for items that might shift to keep them snugly in place.
    • 2.4. For items being moved in a box, fill the void in the box with crumpled paper to stop the items from shifting. For fragile items, layer the bottom of the box with cushioning material before placing your items inside.
    • 2.5. While sealing, use strong tape designed for shipping, such as pressure-sensitive packing tape or water-activated tape.
    • 2.6. Avoid using string instead of tape.
  3. Fragile goods transported at customer risk.
  4. Customer must declare:
    • Nature
    • Value
    • Quantity
  5. Kirayago operates on “said-to-contain” basis (no obligation to verify contents)
  6. The Consignor shall be solely and absolutely responsible for the goods transported through Kirayago, including the nature, type, condition, and legality of such goods. Consignor shall use Kirayago’s services only for lawful purposes and shall not commit any illegality or use Kirayago services for any unlawful purpose. The Consignor warrants to Kirayago that the description of the consignment as noted in the Application conforms accurately to the actual content of the consignment thereof and such consignment does not form part of the Restricted Items. If the consignment contains any such items or material, the Consignor agrees and undertakes to take full responsibility and also fully indemnify Kirayago and/or its agents for any loss, damages, costs, expenses, penalties, fines, liability thereof that may be incurred by Kirayago or its agents with regard to the said item or material.

7. Restricted Items

Customer shall NOT transport:

  • 1. Pornographic Materials
  • 2. Dry Ice
  • 3. Human Body Parts
  • 4. Explosives
  • 5. Fire Arms
  • 6. Flammables
  • 7. Livestock
  • 8. Pets & Animals
  • 9. Dangerous Goods
  • 10. Hazardous Goods
  • 11. Illegal Goods
  • 12. Radioactive Materials
  • 13. Precious Jewelleries
  • 14. Currencies & Coins
  • 15. Stones and Gems
  • 16. Gambling Devices
  • 17. Lottery Tickets
  • 18. Fire Extinguishers
  • 19. Cigarettes & Alcohol
  • 20. Narcotics and Illegal Drugs.

Misuse may be reported to authorities

Kirayago reserves its right to refuse the booking of any consignment without assigning any reason whatsoever.

Operational Conditions

  • Accurate pickup/drop details required
  • Goods must be within weight limits
  • Consignee must be available

Failure → extra charges applicable

  1. In the event, during transit of the Consignor’s consignment from pick-up location to drop-off location or while undertaking the transport services, if police or other law enforcement agencies demand display of the items for verification, the driver partner of Kirayago shall display the consignment to such authorities. In the event any regulatory authorities levy any penalties/ fines to the driver partner / Kirayago due to any acts of the Consignor which are contrary to any applicable laws, rules, regulations, guidelines, the Consignor undertakes to indemnify Kirayago.
  2. When loading the vehicle prior to transportation, the Consignor agrees not to exceed the weight and size details, if any, specified by the Consignor at the time of booking. Please ensure that the items are within these limits to ensure safe transport and compliance with Kirayago’s guidelines and applicable laws pertaining to maximum weight/ size of goods allowed to be transported through a particular vehicle. We have the right to reject any goods which exceed the weight and size specified at the time of booking.
  3. Consignments cannot be dropped at PO boxes or postal codes. Consignments are transported to the consignee’s address as provided by the Consignor, but not necessarily to the named consignee personally. Consignments to addresses with a central receiving area will be transported to that area only. We do not provide door step services.
  4. Should the Consignor wish to cancel the order prior to allocation of vehicle, Consignor may contact Kirayago on 9799954119 to request cancellation. However, any cancellation once the vehicle is allocated may incur a cancellation fee basis Kirayago policies and shall be communicated at the time of cancellation.
  5. Kirayago will use the Consignor and consignee’s information as shared with it, to update and inform the Consignor/consignee through SMS, push notifications, WhatsApp and/or email or any other form of communication as may be mutually decided between Kirayago and the Consignor, regarding the status of the consignment and obtain feedback from the Consignor / consignee regarding the said service only so as to improve the customer experience with Kirayago. Additionally, Kirayago may use the Consignor’s behavioral information reflected via usage of the Application by the Consignor, for its internal analysis and targeted marketing and the Consignor hereby agrees to such use by Kirayago
  6. Consignor agrees to indemnify and hold Kirayago and its agents harmless for any loss, damages, costs, expenses, penalties, fines, liabilities, of any nature whatsoever incurred or suffered by Kirayago and its agents due to any acts or omissions, breach of applicable law and/or customer/ third party claims attributable to the Consignor
  7. In case of any deviation in the charges as referred to in the General Terms and Conditions, a revised quotation will be provided, which the Consignor must accept in order to proceed with the order. Should the Consignor have any queries regarding the quotation / revised quotation, the Consignor may contact us by calling 9799954119.
  8. Please note that any time of arrival provided at booking / completion of service is an estimate only based on the distance, traffic conditions etc. and may change based on change in these factors or factors outside Kirayago’s control, including, but not limited to, no entry hours in certain areas, festival days, peak days, restricted movement regulations, limited availability of supply etc., Consignor accepts and agrees that Kirayago shall not be liable for any loss arising from such delays.
  9. In the event the driver partner demands for payment prior to unloading the goods, Consignor may inform the same to Kirayago within 24 hrs. Upon receiving such intimation, Kirayago may review the same and take such action as deemed fit by it, if required.
  10. In the event of any incorrect transportation of the consignment or if the Consignor receives any goods belonging to any other person, the Consignor shall inform the same to Kirayago within 48 hours from the date of receipt of the consignment.

Final Note

Kirayago undertakes transportation with due care but is subject to:

  • Payment compliance
  • Customer accuracy
  • Legal regulations

Load Assist (if opted)

  • Charged separately
  • Not included:
    • Dismantling
    • Technical handling

Force Majeure

Kirayago not liable for:

  • Natural disasters
  • Strikes
  • Government restrictions

Enterprise Customers

  • Must register with Kirayago
  • Responsible for internal users
  • Payment terms may be extended based on agreement

Packers & Movers (if applicable)

  • Includes packing, transport, unloading
  • Charges depend on quotation
  • Additional charges:
    • Stairs
    • Long carry
    • Taxes